Customer Service Policy

Overview

This Customer Service Policy establishes the service standards, support rules, and user service guarantees for all customers shopping on our official website. We adhere to the principles of transparency, professionalism, and customer priority, aiming to provide reliable, efficient, and considerate full-cycle shopping and after-sales services. This policy applies to all order consultations, pre-sales inquiries, logistics services, return and refund services, and all customer support interactions. All transaction settlements on this website are based on United States Dollar (USD).

General Service Principles

We are committed to delivering a risk-free and high-quality shopping experience for every global user. From pre-sales product consultation to post-delivery after-sales support, we maintain standardized service processes to ensure every customer inquiry and request receives proper and timely processing. We strictly follow official store rules for logistics, tariffs, returns, and refunds to protect the legitimate rights and interests of all customers.

Pre-Sales Consultation Service

We provide professional pre-sales support for all users with questions about product specifications, ergonomic features, size matching, material characteristics, and applicable scenarios of gaming chairs and desks. Our customer service team delivers accurate and detailed product guidance to help users make suitable purchase decisions. All pre-sales consultation services are completely free of charge.

Order & Logistics Service Guarantee

All confirmed orders will be processed and arranged for shipment in a timely manner. We provide free worldwide shipping for all products with no shipping fees charged to customers. We fully undertake all tariffs, customs duties, and relevant clearance fees incurred during international transportation. Customers will not bear any additional hidden charges or official fees throughout the entire transaction and delivery process.
After order dispatch, customers can track the logistics status in real time via the tracking notification sent by our system. We maintain stable cooperation with global professional logistics providers to ensure safe and intact product delivery. If customers encounter abnormal logistics situations, they can submit service requests through official channels for follow-up processing.

Return & Refund Service Standards

We support customers to initiate return applications within the valid return period after receiving the goods. All products that meet the return conditions (original packaging, unused condition, complete accessories) can apply for return and refund services. After we receive and verify the returned items, the refund will be initiated in accordance with standard procedures.
All eligible refunds will be returned to the original payment account via the original payment channel. The refund settlement currency is unified as United States Dollar (USD). We adhere to standardized refund processing procedures to ensure every legitimate refund request is completed efficiently.

After-Sales Support Service

We provide standardized after-sales support for all purchased products, covering product assembly guidance, daily maintenance tips, structural fault consultation, and accessory matching services. For quality problems that occur during normal use, we will provide targeted after-sales solutions in accordance with official store regulations.
We focus on long-term user experience and strictly control product quality. Every product undergoes strict inspection before shipment to reduce defective rates and ensure customers receive intact and qualified products.

Service Communication Channel

All customer service consultations, order feedback, after-sales applications, and service dispute communications must be submitted through the exclusive channel on our website’s Contact page. We do not accept any service applications through unofficial third-party channels. Our customer service team will respond to user requests and complete corresponding processing in accordance with standardized service procedures.

Service Specification & User Rules

Users shall abide by legitimate shopping rules and use our customer service services in a standardized manner. Malicious consultation, repeated invalid applications, abusive remarks, and other improper behaviors that interfere with normal customer service work are not allowed. We reserve the right to terminate service support for abnormal and malicious requests.

Policy Revision

We reserve the right to adjust and optimize this Customer Service Policy according to business development, service upgrade, and industry standard changes. The updated policy content will be displayed on the official website and take effect automatically. Continued use of our website and services will be deemed acceptance of the latest policy terms.

Contact Support

For any questions about pre-sales consultation, order problems, logistics exceptions, return and refund processes, and after-sales services, please contact our official customer service team through the Contact page of our website.